Managed IT in Phoenix and the East Valley
Fully managed IT services for Phoenix and East Valley businesses
Velocity Technologies runs IT for businesses across Phoenix and the East Valley. You get a help desk that answers 24/7, security monitoring, backups, Microsoft 365 administration and quarterly planning from a team based in Tempe.
Velocity Technologies local managed IT story
Jeremy Whittaker and the Velocity team on how Velocity supports businesses in Phoenix and the East Valley.
Jeremy Whittaker founded Velocity in Arizona in 2004. The help desk answers 24/7, security is part of daily operations, backups are checked, Microsoft 365 is administered by Velocity and the team reviews your IT plan every quarter.
Velocity at a glance
Facts you can check before you call
Jeremy Whittaker founded Velocity Technologies in Arizona in 2004.
4500 S Lakeshore Dr Suite 490, Tempe, AZ 85282, serving Phoenix and the East Valley.
The help desk answers around the clock, every day of the year. Call 602-445-9816.
Managed IT starts at $185 per user per month for 1-10 users, with lower per-user rates as headcount grows.
Platforms we support
Common platforms Velocity supports and coordinates
- Microsoft 365
- Cisco
- Dell
- VMware
- SonicWall
- Datto
- Veeam
- Ubiquiti
What Velocity manages every month
Help desk and onsite support
A help desk that answers 24/7 for user problems, plus onsite visits, onboarding, offboarding and vendor calls.
Security operations
Endpoint protection, MFA and firewall review are part of every plan. For 24/7 monitoring, our security team works with a hosted security operations center, available through our cybersecurity services.
Monitoring, patching and endpoint care
Device visibility, patching, endpoint protection, workstation and server standards, and replacement planning.
Microsoft 365 and cloud administration
User accounts, licensing, mailbox security, SharePoint and OneDrive permissions, and cloud vendor coordination.
Backups, firewalls and Wi-Fi
Backup monitoring and restore checks, firewall management, Wi-Fi, switching, VPN and ISP coordination.
vCIO planning
Quarterly reviews that turn support history, aging hardware, security gaps and budget needs into decisions for leadership.
Why businesses switch to Velocity
Most businesses call us because something is not working: slow support, unclear ownership, recurring tickets or no IT plan.
The current provider is reactive
Issues get fixed, but the same problems return because nobody owns root cause, documentation, or standards.
Internal IT is overloaded
One person cannot be help desk, security lead, vendor manager, project manager, and executive advisor at the same time.
Leadership lacks visibility
Owners and executives need to know what is stable, what is risky, and what should be budgeted next.
What a managed IT engagement looks like
Discovery and assessment
Velocity reviews users, devices, Microsoft 365, backups, network gear, vendors, support pain, and business risk before quoting managed ownership.
Stabilization and standards
The first work is to document the environment, clean up obvious risk, standardize support paths, and stabilize recurring issues.
Ongoing support and roadmap reviews
Users get help desk and escalation support while leadership receives practical visibility into risk, lifecycle needs, and support patterns.
Quarterly planning and lifecycle decisions
Velocity turns ticket history, backup health, security basics, vendor friction, and hardware lifecycle into decisions leadership can budget.
What managed IT costs
Per-user monthly rates
$185 per user for 1 to 10 users, $165 for 11 to 25, $150 for 26 to 50 and $140 for 51 to 100. Teams over 100 users are scoped individually.
What changes the price
Multiple sites, warehouse or manufacturing environments, heavy cloud infrastructure, high-security requirements and a move from another MSP each add a set percentage. One-time onboarding is estimated separately.
Get your number
The quote calculator gives you a monthly estimate in about a minute. The Free Network Assessment turns it into a proposal.
Where we work
Phoenix and Tempe
Our office is in Tempe, a short drive from clients in Phoenix and across the East Valley.
Chandler and Gilbert
We support offices, manufacturers, logistics companies, professional services firms and finance teams in Chandler and Gilbert.
Scottsdale and Mesa
In Scottsdale and Mesa we work with professional firms, healthcare offices, construction companies, nonprofits and service businesses.
Managed IT by industry
Healthcare and legal
Privacy-sensitive offices get secure Microsoft 365, standard devices, backups and vendor coordination.
Manufacturing and construction
Operational teams get reliable networks, warehouse and field access, recovery planning and vendor coordination.
Accounting, finance and nonprofit
Deadline-driven teams get dependable support, protected client and donor data, secure collaboration and IT plans a board can follow.
New continuity service
What happens when your internet provider is down all day?
Velocity designs diverse wired, 5G/LTE, and satellite backup with firewall failover, monitoring, backup-power planning, and controlled testing.
Physically different path
Satellite backup for shared-trench and building-entry risk
Evaluate client-owned Starlink when another terrestrial provider may still depend on the same local cable route or construction exposure.
Diagnose before buying
Is it the ISP, firewall, DNS, switching, or Wi-Fi?
Use our office internet troubleshooting guide to identify the real failure before adding another monthly service or replacing equipment.
Related services
Client feedback
What clients value about working with Velocity
Summary of client feedback
Chris worked with Velocity as a network administrator in Gilbert. Velocity migrated the organization's Active Directory and Exchange environment and helped with Windows administration and scripting. Chris noted that Velocity takes a personal approach to the organization's requests.
Summary of client feedback
Ray said Velocity's 24/7 help desk is extremely responsive and attentive whenever the organization calls, and that issues are resolved quickly and effectively.
Summary of client feedback
Cynthia's organization has used Velocity's fully managed IT package for more than 10 years. Cynthia described being extremely satisfied with the team's work ethic and said the 24/7 help desk answers quickly at any time.
FAQ
Common questions about Velocity
What areas does Velocity Technologies serve?
Velocity serves Phoenix, Tempe, Chandler, Mesa, Gilbert, Scottsdale, and nearby East Valley businesses.
Is the help desk available 24/7?
Yes. The Velocity help desk is available 24/7, every day of the week. Call +1-602-445-9816 any time.
How much do managed IT services cost?
Managed IT is priced per user per month: $185 for 1 to 10 users, $165 for 11 to 25, $150 for 26 to 50 and $140 for 51 to 100. Larger teams are scoped individually. Some environments add a set percentage, and one-time onboarding is estimated separately.
What is included in managed IT services?
Managed IT can include help desk, onsite escalation, monitoring, patching, endpoint care, Microsoft 365 administration, backup oversight, security operations, vendor coordination, and vCIO planning.
How does the Free Network Assessment work?
Velocity reviews your notes, schedules a short discovery call, identifies the systems and risks worth reviewing, and prepares a prioritized summary before any managed IT proposal is finalized.
Can Velocity replace or supplement internal IT?
Yes. Velocity can operate as the outsourced IT owner or support an internal IT person through co-managed help desk, escalation, security, cloud, and project work.
Free Network Assessment
Find the IT risks, support gaps and budget surprises before they cause an outage
Velocity reviews users, devices, Microsoft 365, backups, network gear, vendors and support readiness for Phoenix and East Valley businesses.