Teams of up to 100 users
Velocity publishes per-user rates for teams of 1 to 100 users that depend on Microsoft 365 and cloud applications and want a predictable monthly IT cost. Larger teams are scoped individually.
Fully managed IT
Managed IT services for Phoenix and East Valley businesses
Velocity runs IT for businesses that want one accountable team for the help desk, security, Microsoft 365, backup, vendors and planning. Help desk and support are available 24/7.
Many businesses come to us after break-fix support, an overloaded internal IT person or another MSP has left them with the same tickets every month and no plan.
Platforms we support
Common platforms Velocity supports and coordinates
- Microsoft 365
- Cisco
- Dell
- VMware
- SonicWall
- Datto
- Veeam
- Ubiquiti
Who Velocity is the right fit for
Recurring issues without ownership
Tickets keep returning because root cause, documentation, standards, vendors, and lifecycle planning are not owned by one accountable team.
Security and planning gaps
Leadership needs help understanding what is stable, what is risky, and what should be budgeted next.
Who should not hire Velocity
A company looking only for the cheapest break-fix labor
Velocity is built for accountable managed ownership, not the lowest one-off hourly ticket.
A buyer who wants a national call-center model instead of a local escalation path
The model depends on local context, clear escalation, and a Tempe-based relationship.
A defense contractor whose first need is CMMC readiness
Start with Velocity CMMC, our compliance practice at ITSupportConsulting.com, for CUI scoping, evidence preparation and CMMC readiness. We can still run the day-to-day IT once the scope is set.
A team unwilling to standardize onboarding, security basics, backup reviews, and vendor accountability
Managed IT works only when the environment can move toward documented standards.
What is included every month
Every managed IT plan covers the work below. Help desk and support are available 24/7.
Help desk and workstation support
A 24/7 help desk for workstation problems, access requests, onboarding and offboarding, printers and vendor calls, with onsite visits when remote help is not enough.
Monitoring, patching, and endpoint care
Device monitoring, patch coverage, endpoint protection, workstation and server standards, and replacement recommendations before hardware fails.
Microsoft 365 and cloud administration
User accounts, licensing, mailbox security, SharePoint and OneDrive permissions, secure collaboration, and Azure and AWS coordination.
Backup and continuity oversight
Backup monitoring, restore checks, recovery order planning and business continuity reviews.
Network and firewall ownership
Firewall review, Wi-Fi support, switching, ISP and vendor coordination, VPN and documentation.
vCIO planning
Quarterly roadmap conversations that turn support history, lifecycle risk, security gaps and budget needs into leadership decisions.
What gets scoped separately
New office buildouts
Move timing, cabling, internet, phones, cameras, and launch-day support usually need a project scope.
Major infrastructure replacement
Server, firewall, switching, wireless, storage, or endpoint refresh work is estimated after discovery.
Large cloud migrations
Email, identity, storage, server, or application migration work is scoped around risk, timing, and rollback planning.
One-time remediation projects
Cleanup debt, documentation recovery, backup repair, and security remediation can be sequenced before or alongside managed IT.
Specialty compliance implementation outside the normal MSP scope
Compliance-specific implementation belongs in a separate statement of work when it exceeds normal MSP operations.
Formal incident response / forensics outside regular managed support
Emergency forensic response and legal evidence handling need a separate incident process.
How onboarding works in the first 30 days
Week 1: Access, inventory and help desk
We record users, devices, licenses, vendors, backups and network gear, collect admin access, put monitoring on every device, and give your staff the help desk number.
Week 2: Close urgent gaps
MFA, patching and endpoint protection reach a baseline, backups are tested, and anything that is an immediate risk is fixed.
Weeks 3-4: Document and plan
We document the environment, and you get a ranked list of what we found, what we fixed and what to budget for next.
Switching from another MSP
We coordinate the handover of admin credentials, documentation and tools with your current provider so support does not lapse during the change.
What leadership gets each quarter
Support pattern review
Ticket history, recurring issues, vendor friction, and user-impact trends become leadership-visible decisions.
Risk and lifecycle view
Backups, identity, endpoint health, network gear, warranty timing, and security basics are reviewed before emergencies.
Budget and project sequence
Velocity turns technical findings into a practical roadmap for what to fix now, what to schedule, and what to watch.
Arizona experience
Founded in 2004
Jeremy Whittaker founded Velocity Technologies in Arizona in 2004. Jesse Knox leads IT operations.
Tempe headquarters
Velocity is based at 4500 S Lakeshore Dr Suite 490, Tempe, AZ 85282, and visits clients across Phoenix, Mesa, Chandler, Gilbert and Scottsdale.
Client feedback
Cynthia in Phoenix has used Velocity's fully managed IT for more than 10 years. Ray in Tempe says the 24/7 help desk is responsive whenever the organization calls. Chris in Gilbert used Velocity for an Active Directory and Exchange migration and for Windows administration.
How pricing works
Per-user monthly rate
$185 per user for 1-10 users, $165 for 11-25, $150 for 26-50 and $140 for 51-100. Teams over 100 users are scoped individually.
What the rate covers
Help desk, monitoring, patching, endpoint protection, Microsoft 365 administration, backup oversight, network support and quarterly vCIO planning.
What adjusts the total
Servers, extra sites, firewalls, mobile devices, backup coverage and advanced security add to the base. Multi-site VPN, warehouse or manufacturing floors, heavy cloud use, high-security requirements and a move from another MSP raise the rate by a set percentage.
One-time onboarding
Onboarding is a separate one-time cost. The quote calculator estimates it next to the monthly range, and the free network assessment confirms both.
Defense contracts and CUI
CMMC or defense-contract requirement?
If a defense contract, CUI handling, DFARS flowdowns or a CMMC Level 2 requirement is behind the request, start with Velocity CMMC at ITSupportConsulting.com. Velocity Technologies can still run the everyday IT around it.
Industries served
IT support shaped to your industry
Related services
Free Network Assessment
Start with a free network assessment
Share your location, current support model and the issue that started the search so Velocity can prepare a useful discovery call.
Client feedback
Client experience summaries
Summary of client feedback
Chris worked with Velocity as a network administrator in Gilbert. Velocity migrated the organization's Active Directory and Exchange environment and helped with Windows administration and scripting. Chris noted that Velocity takes a personal approach to the organization's requests.
Summary of client feedback
Ray said Velocity's 24/7 help desk is extremely responsive and attentive whenever the organization calls, and that issues are resolved quickly and effectively.
Summary of client feedback
Cynthia's organization has used Velocity's fully managed IT package for more than 10 years. Cynthia described being extremely satisfied with the team's work ethic and said the 24/7 help desk answers quickly at any time.
FAQ
Common questions about this service
How much does managed IT cost?
Managed IT is priced per user per month: $185 for 1-10 users, $165 for 11-25, $150 for 26-50 and $140 for 51-100. Teams over 100 users are scoped individually. Servers, extra sites, backup, advanced security and complex environments adjust the total, and onboarding is a separate one-time cost. The managed IT pricing page and quote calculator show how an estimate is built.
Is support available 24/7?
Yes. The help desk and support are available 24/7, including nights and weekends. Call +1-602-445-9816.
How long does onboarding usually take?
Help desk support can start quickly. Discovery, cleanup, documentation and the first roadmap usually take about a month.
Do you support companies that already have internal IT?
Yes. Velocity can be the full IT department or a co-managed partner that handles help desk, security, projects, and coverage alongside internal staff.
Can managed IT include cybersecurity?
Yes. Endpoint protection, MFA, patching, backups and firewall review are part of every plan. 24/7 SOC monitoring and managed detection and response are also available through our cybersecurity services.
How do you handle vendors like internet, phone, copier, EHR, legal, accounting, or line-of-business software?
Velocity can coordinate with those vendors, document ownership, support the devices and network around them, and help leadership understand where vendor issues affect business operations.
Free Network Assessment
Find the IT risks, support gaps and budget surprises before they cause an outage
Velocity reviews users, devices, Microsoft 365, backups, network gear, vendors and support readiness for Phoenix and East Valley businesses.