The front desk stops
Check-in, scheduling, phones, card readers and label printers share one network. When one of them fails at 8 a.m., the waiting room fills up.
Healthcare IT
Healthcare IT services for Phoenix clinics and practices
A locked EHR login or a dead label printer at 8 a.m. backs up the whole waiting room. We run IT for clinics and medical practices in Phoenix and the East Valley, put the HIPAA Security Rule safeguards in place, and coordinate with your EHR and imaging vendors. The help desk answers 24/7.
What gets in the way at a medical practice
Patient data spreads
Patient information ends up in email, scanned referrals, shared folders and phones. The HIPAA Security Rule expects you to know where it lives, who can reach it and how it is protected.
Too many vendors
The EHR, imaging, billing, phone and internet vendors each own a piece. When something breaks, someone has to work out whose problem it is. That is our job.
What we manage for healthcare offices
Security Rule safeguards
Unique logins, MFA, automatic screen locks, encrypted laptops, audit logging and same-day offboarding. We document what is in place so your risk analysis has evidence behind it.
Microsoft 365 for clinical staff
Encrypted email for messages that carry patient information, retention settings, conditional access and mailbox protection.
Backups you have restored
Local and offsite copies of practice files and server data, plus Microsoft 365 backup. We run test restores so you know how long recovery takes.
Overnight security monitoring
Our security team works with a 24/7 security operations center that watches endpoint and email alerts overnight and on weekends.
What working with us looks like
The first month at a practice usually runs in this order.
You start with an assessment
We walk the office, list every device that touches patient data, and review accounts, backups and vendor contacts. You get a written summary of what we found.
We put the agreement and access in order
We put a Business Associate Agreement in place where we will have access to patient data, collect admin credentials from your current provider, and confirm who owns each EHR and vendor account.
We fix the urgent gaps first
Missing MFA, unencrypted laptops, untested backups and former staff who still have access come before anything cosmetic.
You get a plan you can budget
Each quarter we review open risks, hardware due for replacement, and what your next HIPAA risk analysis will need from IT.
Related services
FAQ
Healthcare IT questions
Will you sign a Business Associate Agreement?
When our support involves access to electronic patient data, a Business Associate Agreement is part of the onboarding conversation. Ask about it during your assessment.
Does Velocity make our practice HIPAA compliant?
No IT provider can do that for you. HIPAA compliance includes policies, training and privacy practices that your practice owns. We implement and document the technical safeguards and give your security officer the evidence a risk analysis needs.
Can you work with our EHR vendor?
Yes. We handle the workstations, network, printers and access around the EHR, open tickets with the vendor, and stay involved until the issue is fixed. We do not replace the vendor’s own support.
Is support available at night and on weekends?
Yes. Our help desk is available 24/7 at 602-445-9816. After-hours security alerts go to a 24/7 security operations center that works with our team.
Do clinics need Microsoft 365 backup?
Yes. Microsoft keeps the service running, but recovering deleted or encrypted mail and files after retention runs out is your responsibility. A separate backup lets you restore a mailbox or folder from a specific date.
Free Network Assessment
Find the IT risks, support gaps and budget surprises before they cause an outage
Velocity reviews users, devices, Microsoft 365, backups, network gear, vendors and support readiness for Phoenix and East Valley businesses.