Network Operations
NOC Engineer
The NOC Engineer watches the signals that prevent client disruption: monitoring alerts, firewall health, backup jobs, patch status, endpoint issues, and network performance across managed environments.
Role scope
What this role owns.
Keep client environments healthy through monitoring, alert response, network standards, and backup confidence.
Velocity work is grounded in local managed IT delivery: Microsoft 365, Active Directory, Entra ID, Intune, SonicWall/Fortinet/Ubiquiti, backups/DR, QBRs, ticket queues, onboarding, standards alignment, and white-glove support for Phoenix and East Valley businesses.
Responsibilities
- Monitor client networks, servers, endpoints, backup jobs, and alert queues for actionable events.
- Troubleshoot SonicWall, Fortinet, Ubiquiti, switching, wireless, VPN, and ISP-related issues.
- Validate backups, DR alerts, patch health, and monitoring coverage against Velocity standards.
- Create clear escalations for systems engineers, vendors, and client stakeholders.
- Contribute to runbooks, alert tuning, and standards alignment after recurring incidents.
Must-have qualifications
- Experience with network monitoring, alert triage, and ticket queues.
- Working knowledge of firewalls, switches, wireless, VPN, DNS, DHCP, and endpoint/server monitoring.
- Comfort interpreting backup, patch, and endpoint alerts.
- Strong written escalation notes and incident timelines.
Nice-to-have experience
- MSP NOC experience supporting multiple client environments.
- Hands-on SonicWall, Fortinet, Ubiquiti, Veeam, Datto, or RMM tooling experience.
- Experience improving alert quality and reducing noise.
Helpful certifications
- Network+
- Security+
- Fortinet NSE or Fortinet Certified Fundamentals
- SonicWall SNSA
Interview Process
Two simple steps.
Phone interview
In-person interview
Hiring criteria
What matters.
- Alert judgment
- Network troubleshooting process
- Backup and DR awareness
- Documentation quality
Application
Apply for NOC Engineer.
Complete the required fields and upload your resume. When you submit the form, Velocity's web server will send your application directly to our hiring manager.
We do not make job offers by text message, social media DM, or personal email, and we never ask candidates to send money or purchase equipment.
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