Engineering
Onboarding Engineer
The Onboarding Engineer leads discovery, documentation, access transfer, endpoint and identity review, backup validation, network mapping, and first-month standards alignment for new clients.
Role scope
What this role owns.
Turn new client environments into documented, supportable, standards-aligned managed IT accounts.
Velocity work is grounded in local managed IT delivery: Microsoft 365, Active Directory, Entra ID, Intune, SonicWall/Fortinet/Ubiquiti, backups/DR, QBRs, ticket queues, onboarding, standards alignment, and white-glove support for Phoenix and East Valley businesses.
Responsibilities
- Collect and validate access, licensing, vendor, network, endpoint, server, backup, and Microsoft 365 details for new clients.
- Document environments so service desk, NOC, systems engineers, and vCIO work from reliable information.
- Identify urgent gaps in MFA, backups, admin access, endpoint coverage, patching, and firewall ownership.
- Coordinate onboarding tasks, communication, and handoffs across Velocity teams.
- Prepare first-month findings for standards alignment and roadmap planning.
Must-have qualifications
- Experience documenting technical environments and coordinating multiple stakeholders.
- Working knowledge of Microsoft 365, Entra ID, Active Directory, endpoint management, networking, and backups.
- Ability to find gaps without creating client panic or internal confusion.
- Strong checklist discipline and handoff communication.
Nice-to-have experience
- MSP onboarding or client transition experience.
- Experience with access transfer, vendor coordination, firewall review, Intune, and backup validation.
- Project coordination experience in messy environments.
Helpful certifications
- Microsoft 365 Administrator
- Network+
- Security+
- ITIL Foundation
Interview Process
Two simple steps.
Phone interview
In-person interview
Hiring criteria
What matters.
- Discovery thoroughness
- Documentation quality
- Standards awareness
- Cross-team handoff
Application
Apply for Onboarding Engineer.
Complete the required fields and upload your resume. When you submit the form, Velocity's web server will send your application directly to our hiring manager.
We do not make job offers by text message, social media DM, or personal email, and we never ask candidates to send money or purchase equipment.
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