Onboarding Engineer

Role scope

What this role owns.

Turn new client environments into documented, supportable, standards-aligned managed IT accounts.

Velocity work is grounded in local managed IT delivery: Microsoft 365, Active Directory, Entra ID, Intune, SonicWall/Fortinet/Ubiquiti, backups/DR, QBRs, ticket queues, onboarding, standards alignment, and white-glove support for Phoenix and East Valley businesses.

Responsibilities

• Collect and validate access, licensing, vendor, network, endpoint, server, backup, and Microsoft 365 details for new clients.
• Document environments so service desk, NOC, systems engineers, and vCIO work from reliable information.
• Identify urgent gaps in MFA, backups, admin access, endpoint coverage, patching, and firewall ownership.
• Coordinate onboarding tasks, communication, and handoffs across Velocity teams.
• Prepare first-month findings for standards alignment and roadmap planning.

Must-have qualifications

• Experience documenting technical environments and coordinating multiple stakeholders.
• Working knowledge of Microsoft 365, Entra ID, Active Directory, endpoint management, networking, and backups.
• Ability to find gaps without creating client panic or internal confusion.
• Strong checklist discipline and handoff communication.

Nice-to-have experience

• MSP onboarding or client transition experience.
• Experience with access transfer, vendor coordination, firewall review, Intune, and backup validation.
• Project coordination experience in messy environments.

Helpful certifications

• Microsoft 365 Administrator
• Network+
• Security+
• ITIL Foundation